Resumo

AGUIRREZABAL GRUNSTEIN, Maite. Critical analysis of the voluntary procedure introduced in the chilean consumer protection law as an alternative mechanism of resolution collective disputes. Rev. Derecho [online]. 2018, n.18, pp.45-71. ISSN 1510-3714.  https://doi.org/10.22235/rd.v18i2.1613.

This paper analyzes the implementation of a voluntary procedure as an alternative dispute resolution for collective disputes.

Palavras-chave : mediation; consumers; collective.

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