Resumo

LASIDA, JAVIER; ISOLA, ROSSANA  e  SARASOLA, MARCOS. ESTUDIO DE IMPACTO DE INSTRUMENTOS DE EVALUACIÓN Y MEJORA DE CENTROS EDUCATIVOS: Impact study of evaluation and improvement tools of schools. Pág. Educ. [online]. 2016, vol.9, n.1, pp.20-50. ISSN 1688-7468.

It was studied the impact perception about the application of the quality system ISO, (International Standard Organization). It was applied questionnaires to directors, teachers and students in two centers with different characteristics. One of the two was small, with free fee and with poor population from poor zone. The second one was big with a high fee and students are from high economic level families.  Both of them received ISO certification in partial aspects, showing similar implementation strategies. The results were similar with very little differences between centers. This instrument (ISO) showed that helps very little to the improvement of quality. Other researches in the literature revised match to the same results: few contributions of ISO system educational quality improvement and an administrative overload

Palavras-chave : impact; quality; schools; management; ISO.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )