<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2393-6606</journal-id>
<journal-title><![CDATA[Enfermería: Cuidados Humanizados]]></journal-title>
<abbrev-journal-title><![CDATA[Enfermería (Montevideo)]]></abbrev-journal-title>
<issn>2393-6606</issn>
<publisher>
<publisher-name><![CDATA[Facultad de Ciencias de la Salud - Universidad Católica del Uruguay.]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2393-66062021000200029</article-id>
<article-id pub-id-type="doi">10.22235/ech.v10i2.2346</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Dificuldades enfrentadas pelos usuários para resolubilidade do cuidado oftalmológico na rede de atenção à saúde]]></article-title>
<article-title xml:lang="es"><![CDATA[Dificultades enfrentadas por los usuarios para la resolubilidad de la atención oftalmológica en la red de atención de la salud]]></article-title>
<article-title xml:lang="en"><![CDATA[User Difficulties for the Problem-Solving Ability of Ophthalmological Care in the Health Care Network]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Meneguin]]></surname>
<given-names><![CDATA[Silmara]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Fernandes Pollo]]></surname>
<given-names><![CDATA[Camila]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Mainini Oliveira]]></surname>
<given-names><![CDATA[Inês Regina]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Estadual Paulista &#8220;Júlio de Mesquita Filho&#8221;  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Estadual Paulista &#8220;Júlio de Mesquita Filho&#8221;  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Estadual Paulista &#8220;Júlio de Mesquita Filho&#8221;  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<volume>10</volume>
<numero>2</numero>
<fpage>29</fpage>
<lpage>41</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_arttext&amp;pid=S2393-66062021000200029&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_abstract&amp;pid=S2393-66062021000200029&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_pdf&amp;pid=S2393-66062021000200029&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo:  Marco contextual:  A resolubilidade da assistência à saúde é um conceito associado à resolução final dos problemas trazidos pelos usuários ao serviço de saúde.  Objetivo: Conhecer os motivos que dificultam a resolubilidade do cuidado oftalmológico na atenção secundária de atenção à saúde, sob a perspectiva do usuário e identificar sugestões de melhoria para a mesma.  Métodos: Trata-se de uma pesquisa quali-quantitativa, realizada com uma amostra não probabilística de 208 pacientes, que receberam indicação de cuidado oftalmológico em unidade de atenção secundária de saúde, de município do interior de São Paulo. As entrevistas foram gravadas, após consentimento dos participantes, transcritas e analisadas utilizando-se a estratégia metodológica do Discurso do Sujeito Coletivo.  Resultados: Os motivos que atrasam a resolubilidade do cuidado são inúmeros e estão atrelados à burocracia, falta de recursos humanos e materiais, bem como inexistência da referência e contrarreferência na organização da rede de atenção à saúde.  Conclusão: As dificuldades sentidas pelos usuários refletem a falta de organização desse serviço, que além de não priorizar o atendimento aos pacientes diabéticos. também não se compromete com o devido encaminhamento e acompanhamento.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen:  Marco contextual: La capacidad de la atención de salud para resolver problemas es un concepto asociado a la resolución final de los problemas que los usuarios presentan al servicio de salud.  Objetivo: Conocer los motivos que dificultan la capacidad del cuidado oftalmológico para resolver problemas en la atención secundaria de salud bajo la perspectiva del usuario, e identificar sugestiones para mejorarla.  Métodos: Se trata de una investigación cualitativa-cuantitativa, desarrollada con una muestra no probabilística de 208 pacientes, a quienes fue indicado cuidado oftalmológico en una unidad de atención secundaria del interior de São Paulo. Las entrevistas fueron grabadas, tras el consentimiento de los participantes, transcritas y analizadas mediante la estrategia metodológica del Discurso del Sujeto Colectivo.  Resultados: Los motivos que atrasan la capacidad de resolución de problemas del cuidado son innúmeros y están vinculados a la burocracia, falta de recursos humanos y materiales, además de la inexistencia de referencia y contra referencia en la organización de la red de atención.  Conclusión: Las dificultades sentidas por los usuarios reflejan la falta de organización de ese servicio, que no solo no prioriza la atención a los pacientes diabéticos, pero tampoco se compromete con el encaminamiento y seguimiento necesario.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract:  Contextual framework: The problem-solving ability of healthcare is a concept associated with the final resolution of the problems the users bring to the health service.  Objective: Know the motives that hamper the problem-solving ability of ophthalmological care in secondary healthcare from the user&#8217;s perspective and to identify suggestions to improve it.  Methods: A qualitative-quantitative research was undertaken in a non-probabilistic sample of 208 patients, who were referred for ophthalmological care at a secondary health service in a city in the interior of São Paulo, Brazil. The interviews were recorded with the participants&#8217; consent, transcribed, and analyzed, using the methodological strategy of the Collective Subject Discourse.  Results: Countless motives delay the problem-solving ability of care, which are linked to bureaucracy, lack of human and material resources and the non-existence of referral and counter-referral in the organization of the healthcare network.  Conclusion: The difficulties the users feel reflect this service&#8217;s lack of organization, which not only does not grant priority to care for the diabetic patients but does not commit either to proper forwarding or monitoring.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[sistema único de saúde]]></kwd>
<kwd lng="pt"><![CDATA[atenção secundária à saúde]]></kwd>
<kwd lng="pt"><![CDATA[serviços de saúde ocular]]></kwd>
<kwd lng="pt"><![CDATA[enfermagem.]]></kwd>
<kwd lng="es"><![CDATA[sistema único de salud]]></kwd>
<kwd lng="es"><![CDATA[atención secundaria de salud]]></kwd>
<kwd lng="es"><![CDATA[servicios de salud ocular]]></kwd>
<kwd lng="es"><![CDATA[enfermería.]]></kwd>
<kwd lng="en"><![CDATA[unified health system]]></kwd>
<kwd lng="en"><![CDATA[secondary health care]]></kwd>
<kwd lng="en"><![CDATA[eye health services]]></kwd>
<kwd lng="en"><![CDATA[nursing.]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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