<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0797-5538</journal-id>
<journal-title><![CDATA[Revista de Ciencias Sociales]]></journal-title>
<abbrev-journal-title><![CDATA[Rev. Cien. Soc.]]></abbrev-journal-title>
<issn>0797-5538</issn>
<publisher>
<publisher-name><![CDATA[Departamento de Sociología, Facultad de Ciencias Sociales, UdelaR]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0797-55382025000101216</article-id>
<article-id pub-id-type="doi">10.26489/rvs.v38i56.4</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Clientes em cena no controle do processo de trabalho: Dinâmica laboral em entregas plataformizadas]]></article-title>
<article-title xml:lang="es"><![CDATA[El control por parte de clientes en escena: manejo emocional en el proceso de trabajo de entregas plataformizadas]]></article-title>
<article-title xml:lang="en"><![CDATA[Control by clients on stage: emotional management in the work process of platformized deliveries]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Silva]]></surname>
<given-names><![CDATA[Patrícia Marília Félix da]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal de Mato Grosso Programa de Pós-Graduação em Sociologia Departamento de Sociologia e Ciência Política]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2025</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2025</year>
</pub-date>
<volume>38</volume>
<numero>56</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_arttext&amp;pid=S0797-55382025000101216&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_abstract&amp;pid=S0797-55382025000101216&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_pdf&amp;pid=S0797-55382025000101216&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo O trabalho por meio de plataformas demonstra insegurança laboral, com destaque para as entregas, que costumam agregar sujeitos que têm poucas oportunidades laborais. Na perspectiva do trabalho não clássico e do configuracionismo, confirma-se que o processo de trabalho dos/as entregadores/as, além de exigir aspectos técnicos na busca do pedido e de sua entrega, exige atitudes subjetivas no relacionamento com o/a cliente, em qual ele/ela também controla esse processo de trabalho. Este artigo discutirá, a partir da análise do documento Termos e Condições de Uso - iFood para entregadores, a interferência dos/as clientes no controle do processo de trabalho de entregadores/as mediados/as pela plataforma iFood.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen El trabajo por plataformas demuestra la precariedad laboral, con énfasis en las entregas, que suelen agregar sujetos que tienen pocas oportunidades laborales. Desde la perspectiva del trabajo no clásico y del configuracionismo, se constata que el proceso de trabajo de los repartidores y las repartidoras, además de requerir aspectos técnicos en la búsqueda del pedido y de su entrega, exige actitudes subjetivas en la relación con el o la cliente, en que este o esta también controla este proceso de trabajo. En este artículo se discutirá, a partir de análisis del documento Termos e Condições de Uso - iFood para entregadores («Términos y Condiciones de Uso - iFood para repartidores»), la interferencia de clientes en el control del proceso de trabajo de repartidores/as mediado/as por la plataforma iFood.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract Work through platforms demonstrates job insecurity, especially in deliveries, which tend to bring together individuals who have few job opportunities. From the perspective of non-classical work and configurationism, it is confirmed that the work process of delivery workers, in addition to requiring technical aspects in the search for the order and its delivery, requires subjective attitudes in the relationship with the customer, in which he/she also controls this work process. This article will discuss, based on an analysis of the document Termos e Condições de Uso - iFood para entregadores (Terms and Conditions of Use - iFood for delivery people), the interference of customers in the control of the work process of delivery people mediated by the iFood platform.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Controle]]></kwd>
<kwd lng="pt"><![CDATA[cliente]]></kwd>
<kwd lng="pt"><![CDATA[plataformização]]></kwd>
<kwd lng="pt"><![CDATA[trabalho não clássico]]></kwd>
<kwd lng="es"><![CDATA[Control]]></kwd>
<kwd lng="es"><![CDATA[cliente]]></kwd>
<kwd lng="es"><![CDATA[plataformización]]></kwd>
<kwd lng="es"><![CDATA[trabajo no clásico]]></kwd>
<kwd lng="en"><![CDATA[Control]]></kwd>
<kwd lng="en"><![CDATA[client]]></kwd>
<kwd lng="en"><![CDATA[platformization]]></kwd>
<kwd lng="en"><![CDATA[non-classical work]]></kwd>
</kwd-group>
</article-meta>
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