<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1688-1249</journal-id>
<journal-title><![CDATA[Archivos de Pediatría del Uruguay]]></journal-title>
<abbrev-journal-title><![CDATA[Arch. Pediatr. Urug.]]></abbrev-journal-title>
<issn>1688-1249</issn>
<publisher>
<publisher-name><![CDATA[Sociedad Uruguaya de Pediatría]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1688-12492021000101201</article-id>
<article-id pub-id-type="doi">10.31134/ap.92.1.2</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Atención telefónica en cuidados paliativos pediátricos: motivos de consulta y satisfacción de las familias]]></article-title>
<article-title xml:lang="en"><![CDATA[Telephone attention in pediatric palliative care: reasons for consultation and family satisfaction levels]]></article-title>
<article-title xml:lang="pt"><![CDATA[Assistência telefônica em cuidados paliativos pediátricos: motivos da consulta e grau de satisfação das famílias]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Notejane]]></surname>
<given-names><![CDATA[Martín]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bernadá]]></surname>
<given-names><![CDATA[Mercedes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,UDELAR Facultad de Medicina Clínica Pediátrica]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Uruguay</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,UDELAR Facultad de Medicina Clínica Pediátrica]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Uruguay</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2021</year>
</pub-date>
<volume>92</volume>
<numero>1</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_arttext&amp;pid=S1688-12492021000101201&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_abstract&amp;pid=S1688-12492021000101201&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.edu.uy/scielo.php?script=sci_pdf&amp;pid=S1688-12492021000101201&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen:  Introducción:  los servicios de consulta telefónica insertos en programas de cuidados paliativos pediátricos (CPP), contribuyen a resolver algunos problemas, evitando, en ocasiones, consultas presenciales.  Objetivo:  describir las consultas telefónicas recibidas por la Unidad de Cuidados Paliativos Pediátricos del Centro Hospitalario Pereira Rossell (UCPP-CHPR), el nivel de resolutividad y el grado de satisfacción respecto a la consulta.  Material y método:  estudio descriptivo, prospectivo, del 1/8/2019 al 30/9/2019; revisión de registros de llamadas recibidas y encuesta telefónica posterior. Se incluyeron todas las consultas recibidas. Se analizaron variables demográficas, motivo de la llamada (administrativos, necesidad de intervención); nivel de satisfacción con la respuesta, capacidad de evitar consulta presencial. Resultados: se registraron 93 consultas telefónicas de 53 personas; mediana de edad 34 años, mujeres: 48/53; madres: 35; procedencia: sur del país 77; medio urbano: 64; motivos de consulta: administrativo 53/93 (solicitud de fármacos/insumos médicos 30, agendar consulta 14, solicitud de traslados 9); de necesidad de intervención 40/93 (síntomas molestos 12, problemas con prótesis 8, dudas respecto a fármacos 6, cuidados de enfermería 6, problemas psicoemocionales o sociales 4, respectivamente). En la opinión de las personas incluidas la consulta telefónica evitó una consulta/gestión presencial 66/93; expresaron satisfacción con las respuestas 91/93.  Conclusiones:  el alto número de consultas administrativas, la capacidad para evitar una consulta presencial y la satisfacción reportada por los padres y cuidadores posicionan a la consulta telefónica como un recurso a considerar, sistematizar y mejorar en la atención integral de niños con condiciones de salud pasibles de cuidados paliativos.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Summary:  Introduction:  telephone consultation services included in pediatric palliative care programs (PPC), contribute to solving some problems, and sometimes decrease in-person consultations.  Objective:  describe the telephone consultations received by the Pediatric Palliative Care Unit of the Pereira Rossell Children&#8217;s Hospital Center (UCPP-CHPR), their level of resolution and satisfaction degree with the consultation.  Materials and methods:  prospective, descriptive study taking place from 8/1-9/30/2019; review of call records received and subsequent telephone survey. All queries received were included. We analyzed demographic variables, reason for the call (administrative, need for intervention), level of satisfaction with the response, success in decreasing in-person consultation.  Results:  we recorded 93 telephone consultations from 53 people; median age 34 years, women: 48/53; mothers: 35; origin: South of the country 77; urban centers: 64; reasons for consultation: administrative 53/93 (request for drugs/ medical supplies 30, schedule consultation 14, request for transfers 9); need for intervention 40/93 (discomforting symptoms 12, problems with prosthetics 8, doubts about drugs 6, nursing care 6, psycho-emotional or social problems 4). According to the people surveyed the telephone consultation saved an in-person consultation 66/93, expressed satisfaction with the answers 91/93.  Conclusions:  the high number of administrative consultations, the possibility of decreasing in-person consultations, and the satisfaction levels reported by parents and caregivers indicate that telephone consultations are a resource to consider, systematize and improve in order to provide a more comprehensive care for children with health conditions that may require palliative care.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo:  Introdução: os serviços de consulta telefônica, quando inseridos em programas de cuidados paliativos pediátricos (PPC), contribuem para a resolução de alguns problemas, evitando, às vezes, consultas presenciais.  Objetivo: descrever: as consultas telefônicas recebidas na Unidade de Cuidados Paliativos Pediátricos do Centro Hospitalar Pereira Rossell (UCPP-CHPR); o seu nível de resolução e seu grau de satisfação em relação à consulta.  Materiais e métodos: estudo descritivo, prospectivo, de 8/1/2019 a 30/9/2019; revisão dos registros das ligações recebidas e posterior pesquisa telefônica. Incluíram-se todas as consultas recebidas. Analisamos as variáveis demográficas, o motivo da ligação (administrativa, necessidade de intervenção); nível de satisfação com a resposta e capacidade de evitar a consulta presencial.  Resultados: registraram-se 93 atendimentos telefônicos de 53 pessoas; idade média de 34 anos, mulheres: 48/53; mães: 35; origem: sul do país 77; centros urbanos: 64; motivos da consulta: administrativos 53/93 (solicitação de medicamentos/insumos médicos 30, agendamento da consulta 14, solicitação de transferências 9; necessidade de intervenção 40/93 (desconforto: 12, problemas com próteses 8, dúvidas sobre drogas 6, cuidados de enfermagem 6, problemas psicoemocionais ou sociais 4). Na opinião das pessoas pesquisadas a consulta telefônica evitou uma consulta/gestão presencial 66/93; manifestaram satisfação com as respostas 91/93.  Conclusões:  o elevado número de consultas administrativas, a possibilidade de evitar a consulta presencial e a satisfação relatada pelos pais e cuidadores em relação à consulta telefônica, sugere-a como recurso para organizar, sistematizar e aprimorar a atenção integral à criança que vai ser escolhida para receber cuidados paliativos.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Telemedicina]]></kwd>
<kwd lng="es"><![CDATA[Cuidados paliativos]]></kwd>
<kwd lng="es"><![CDATA[Pediatría]]></kwd>
<kwd lng="en"><![CDATA[Telemedicine]]></kwd>
<kwd lng="en"><![CDATA[Palliative care]]></kwd>
<kwd lng="en"><![CDATA[Pediatrics]]></kwd>
<kwd lng="pt"><![CDATA[Telemedicina]]></kwd>
<kwd lng="pt"><![CDATA[Cuidados paliativos]]></kwd>
<kwd lng="pt"><![CDATA[Pediatria]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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