Resumo

MELITA-RODRIGUEZ, Angélica; JARA-CONCHA, Patricia  e  MORENO-MONSIVAIS, Maria Guadalupe. Perception of hospitalized patients in medical surgical units on humanized nursing care. Enfermería (Montevideo) [online]. 2021, vol.10, n.1, pp.89-105.  Epub 01-Jun-2021. ISSN 1688-8375.  https://doi.org/10.22235/ech.v10i1.2481.

In the context of current times, along with the technologization of care and the predominance of the traditional, paternalistic, and biomedical paradigm, it is necessary for nursing profession to rescue a more humane care by professionals in the discipline. For this reason, the interest in this article is focused on measuring the perception of humanized care provided by nurses to people hospitalized in medical-surgical units of three healthcare centers in a region of Chile. Descriptive, cross-sectional, and correlational study, where the Perception of Humanized Care Behaviors scale was previously adapted and validated to be used in Chile. This instrument was applied to a sample of 150 hospitalized people. The results showed that there was a good perception of the humanized care provided by nurses, highlighting the dimension quality of nursing work as the best evaluated. However, the dimension of communication was the weakest point perceived. No significant relationships were found between sociodemographic variables and the perception of humanized care. Although there is an adequate appreciation of humanized care and the quality of nursing work, a very important pillar in the nurse-patient relationship must be reinforced, especially in the communicative sphere. So, the importance of a continuous work on the promotion and strengthening of humanized, holistic, and parsimonious care by nursing is evidenced.

Palavras-chave : humanization of assistance; holistic nursing; quality of health care; nursing care..

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