Introduction

: Cultural differences between patients and nursing professionals are key in the quality of health care and the presence of professionals with cultural competencies is fundamental, as these enable them to learn about the cultural perspective, values, knowledge and needs of patients in order to provide care that is congruent and respectful of their socio-cultural context.

Aim

: To locate evidence on the outcomes of care management achieved by nurses trained in cultural competencies in a health care context for patients from diverse cultural backgrounds.

Method

: Scoping review, according to the methodology of the Joanna Briggs Institute; the search was conducted in PubMed, Scielo, Scopus and Cochrane databases, with articles in English, Spanish or Portuguese, published from 2015 to 2020.

Results

: A total of 1598 studies were found; after eliminating duplicates, 1003 were left, 25 were read in full text and 20 were selected for the final analysis; most of the studies are from Europe and Asia. In terms of cultural competencies, the importance of three dimensions is recognised: cultural sensitivity, cultural knowledge and skills; and it is confirmed that the development of cultural competencies favours the management of care in culturally diverse contexts.

Conclusion

: The development of cultural competences is a current challenge for nursing professionals. The findings allow us to affirm that a culturally competent nurse improves the relationship with the patient and increases the quality of care. Furthermore, the results are useful for future actions in nursing, both at the level of practice and professional training.

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