Abstract

VAZQUEZ PEREZ, Yamila et al. The Organizational Climate and its Relationship with the Quality of Service in the Comprehensive Diagnostic Centers in the Capital District, Venezuela, 2021. Revista urug. enferm. (En línea) [online]. 2022, vol.17, n.2, e502.  Epub Dec 01, 2022. ISSN 2301-0371.  https://doi.org/10.33517/rue2022v17n2a2.

The organizational climate constitutes one of the elements to be considered in the organizational processes and the quality of public health services. In this article an assessment is made on the subject, with the aim of characterizing the work of our Comprehensive Diagnostic Centers (CDI). Among several arguments, the techniques proposed by Letwin and Stinger are analyzed. Emphasis is placed on the techniques for exploring the organizational climate through four basic dimensions: motivation, leadership, reciprocity, and participation. Document content analysis was carried out, which included original and review articles published from 2001 to 2021, identifying and reviewing articles that were useful for the development of the review, as well as monographs from various journals and updated doctoral theses that allowed the logical historical analysis of the evolution of the definition of organizational climate. The systematization of the terms related to the organizational climate, allowed to define it, with its characteristics, dimensions and importance, however its knowledge is necessary for the improvement of quality in labor institutions.

Keywords : Organizational climate; features; dimensions; leadership; motivation; stake.

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