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Odontoestomatología
versión impresa ISSN 0797-0374versión On-line ISSN 1688-9339
Resumen
APELO LOZANO, Fiorela; ALVAREZ-VAZ, Ramón; PICAPEDRA, Alicia y BLANCO, Silvana. Quality of care from the user’s perspective. Satisfaction survey of users seen at the School of Dentistry-UdelaR during 2019. Odontoestomatología [online]. 2022, vol.24, n.40, e221. Epub 01-Dic-2022. ISSN 0797-0374. https://doi.org/10.22592/ode2022n40e221.
The School of Dentistry of the University of the Republic of Uruguay provides oral health care within the school’s student learning program. The quality of care provided is not assessed.
Objective:
To know the quality of care of the School of Dentistry of the University of the Republic of Uruguay by evaluating the satisfaction of the users seen during 2019.
Methodology:
User satisfaction was studied through the dimensions of structure, process, and outcomes of care. A telephone survey was conducted on a sample of 500 adult users seen in 2019.
Results:
A total of 303 users answered the survey. Of them, 72.6% reported being very satisfied with the care provided, 94.1% would attend the service again, and only 14.2% dropped out of care.
Conclusions:
The quality of care at the School of Dentistry of the University of the Republic of Uruguay is very satisfactory for users. We found excellent ratings in all the dimensions studied and a lower dropout rate than in other studies.
Palabras clave : patient satisfaction; dental care.
