Resumo

ABALO MILLER, Karina  e  BANG, Claudia. Subjective dimension of work processes in health professionals in the context of a pandemic: an exploratory study based on the analysis of support devices for Health Teams in a municipality of the Metropolitan Area of Buenos Aires (AMBA). Psicol. Conoc. Soc. [online]. 2022, vol.12, n.1, pp.5-34.  Epub 31-Maio-2022. ISSN 1688-7026.  https://doi.org/10.26864/pcs.v12.n1.1.

Objective: characterize the subjective dimension of the work processes at the first level of care in the context of a pandemic, through the description and analysis of the speeches of the workers produced within the framework of the Health Team Support device implemented in a municipality in the metropolitan area of Buenos Aires. Methodology: qualitative, exploratory and descriptive research. Single case study focused on participant observation in 10 meetings in health centers of the Municipality of Tigre, during the months of April and May 2020. The systematization of the material was carried out following techniques of content analysis and category generation. Results: the analysis identified five emerging categories: a) changes in work settings, b) emotions and attitudes towards the task, c) ties within teams, d) ties with authorities, and e) ties with the community. Discussion: the subjective dimension contained in the experiences reported are characterized by feelings of uncertainty, fears, tensions in the relationship between colleagues, with hierarchical instances and with the assisted population, but also by active searches for alternatives, support among colleagues, participation, motivation in the sense of work, mutual care and approach to the community. In this way, aspects that pre-existed the pandemic situation and aspects that the context introduce are made visible. Finally, we come up with some reflections on the implications of the inclusion of this device in the work process of health teams during the pandemic.

Palavras-chave : Care for health teams; mental health promotion; first level of health care; COVID-19 pandemic.

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