Abstract

FERREIRA ROCHA, Santiago. Invisible Workers in Hypermodernity: Subjective and Intersubjective Impact of Distress in the Workplace in a Call Center in Montevideo. Psicol. Conoc. Soc. [online]. 2016, vol.6, n.2, pp.48-63. ISSN 1688-7026.

The research aims to study the psycho-socio-symbolic impact of a call center in Montevideo, in young workers hired as telemarketers. Methodology was designed as a qualitative research, in two phases. First an exploratory phase (interviews with qualified informants), and second, a case study. Clinical sociology or clinical psychosociology was adopted as epistemological stance and clinical approach in human sciences to analyze the data collected. This paper aims to present the early stages of research: background check, and methodology. The appropriate diffusion, is a way to collaborate making the invisible of this problem visible.

Keywords : Hypermodernity; Labor Suffering; Call Centers.

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