Resumo

AGUIRRE MAS, Carla; GALLO, Agustina; IBARRA, Alexander  e  SANCHEZ GARCIA, José Carlos. The relation between work stress and burnout syndrome in a sample of Chilean air traffic controllers. Cienc. Psicol. [online]. 2018, vol.12, n.2, pp.239-248. ISSN 1688-4094.  https://doi.org/10.22235/cp.v12i2.1688.

The purpose of the present study was to identify the relation between burnout syndrome, work stress, work satisfaction and work-family conflict in a sample of air traffic controllers, taking in consideration the following variables: age, sex, civil status, work permanence, contract type and presence or absence of children. In this descriptive-correlational study we used the: MBI-GS of Burnout Questionnaire, detonating questionnaire Instrument of measurement of Work Stress for pilots (IMDELP), and the Work- Family Conflict Questionnaire. The sample was 161 Air Traffic Controllers, through intentional sampling. The results indicate a moderate level of burnout, work-related stress and work-family conflict. There were significant and directly proportional differences when analyzing the dimensions of burnout, relating them to the length of work and exhaustion, exhaustion and conflict work-family, work stress and cynicism

Palavras-chave : work stress; burnout; work satisfaction; work-family conflict; air traffic controllers.

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