Introduction:

congenital defects and rare diseases are chronic conditions primarily managed at the National Reference Center for Congenital Defects and Rare Diseases (CRENADECER) in Uruguay. During the COVID-19 pandemic, measures were implemented to prevent infections. Globally, these patients have faced difficulties finding access to usual services, but this phenomenon has not been studied at national level.

Objectives:

to describe the changes in the characteristics of medical care and barriers to find access to medical care.

Methodology:

a descriptive, cross-sectional study was conducted. Data were collected through a survey of a random sample of primary caregivers or users during the pandemic period. The survey was based on a modified version of the Eurodis Rare Barometer COVID-19 survey.

Results:

the survey was responded by 86 individuals. Forty-four percent reported delays in medical appointments, and 14% experienced cancellations. Additionally, 78% of respondents indicated having at least one telemedicine consultation, and 50% considered this modality very useful.

Conclusions:

the pandemic altered they way in which individuals with rare diseases interacted with the healthcare system and led to an increased use of telemedicine, positively accepted by users.

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