Abstract

ENGERS TAUBE, Michele; CARLOTTO, Mary Sandra  and  GONCALVES CAMARA, Sheila. Burnout syndrome, conflicts, emotional labor: discriminating profile between leaders and led. Cienc. Psicol. [online]. 2024, vol.18, n.1, e3146.  Epub June 01, 2024. ISSN 1688-4094.  https://doi.org/10.22235/cp.v18i1.3146.

Workers, both leaders and led, have been exposed to several occupational stressors that, when persistent, can cause Burnout Syndrome. The study aimed to identify the discriminating profile between a group of leading workers and another group of workers, with regard to the dimensions of the Burnout Syndrome (enthusiasm towards job, psychological exhaustion, indolence, guilt), conflict at work (cognitive conflict with task focus, task focus emotional conflict, relationship focus emotional conflict) and emotional labor (demand, dissonance). The sample consisted of 628 workers, 247 leaders and 381 led, who answered the Spanish Burnout Inventory, the Triple Conflict Scale, two subscales of Emotional Work: Emotional Demand and Emotional Dissonance and a questionnaire of sociodemographic and labor data. Data were analyzed using discriminant analysis. The discriminant profile revealed that the group of leaders was distinguished by having more emotional conflict with a focus on the task and emotional demand; the group led showed greater indolence, enthusiasm towards job and guilt. The results make it possible to suggest different actions for the investigated groups.

Keywords : burnout syndrome; conflict at work; emotional work; leadership..

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